Monthly Archives: October 2014

Important Information about the QEII Hospital in Welwyn Garden City

No A&E at the QEII from 1 October 2014.

A new Urgent Care Centre, based in the QEII Hospital and open 24 hours a day, has replaced the A&E department from this date. Adults and children of all ages with minor injuries or minor illnesses can go to the Urgent Care Centre. No appointment is necessary.

The Urgent Care Centre will treat:

  • Muscle and joint injuries, such as strains, sprains, sudden back or neck pain, tendonitis and soft tissue injuries
  • Suspected fractures and broken bones
  • Bites, stings, cuts, bruises and grazes
  • Burns and scalds
  • Foreign bodies that are stuck in ears or noses
  • Minor eye injuries
  • Minor head injuries
  • Minor illnesses which would normally be treated by a GP, but which can’t wait until your GP practice is next open.

If further specialist medical care is required, patients may be referred on to their nearest emergency department.

For a suspected heart attack, stroke or any other serious or life-threatening illness or injury in an adult or child, ring 999 immediately. You will be taken to your nearest Emergency Department; either the Lister Hospital in Stevenage or Watford General Hospital.

If you don’t know where to go for urgent medical help, call NHS 111 free from any phone, day or night.

Ebola Virus – Patient Notice

If you have travelled to Liberia, Guinea, Sierra Leone or Nigeria within the last 21 days and are feeling unwell, please DO NOT attend the surgery without calling us first.


You have been in contact with someone who has recently been travelling to the countries mentioned above and you are feeling unwell, please DO NOT attend the surgery without calling us first.

You should telephone the surgery on 01727 851589, press 9 for emergency and a clinician will provide you with the appropriate advice. Alternatively, you can call NHS 111.

For further information on the Ebola virus, please visit NHS Choices.