Triage Service

The Parkbury House telephone triage service is run daily by multiple doctors in both the morning and the afternoon. The reception team will enquire whether your concern is new and will recommend that you are placed on our triage list. Our team of doctors will call all patients on a first come first served basis (unless an EMERGENCY) and discuss your symptoms. If the doctor feels they cannot rectify your concern through advice or issue of a prescription, they will invite you in to attend a same day appointment. This system ensures that our patients can receive advice from a doctor within a few hours.

Parkbury House offers Telephone Triage for all new concerns and Telephone Appointments with your preferred doctor for convenient advice for on-going concerns, medication reviews, prescriptions and test results.

Parkbury House also uses eConsult, which is a digital triage tool, built by NHS GPs for NHS
patients, aiming to improve patient access and practice efficiency by signposting patient
concerns to the most appropriate staff members. Our e-consult service is manned daily by a doctor and administrative staff in the morning and the afternoon, meaning that patients can submit their concern in their own time, without having to wait on the phone to speak to a receptionist. If you have a non-urgent concern, we recommend that you try using this eConsult service.

Our triage systems are in addition to surgery appointments which are available to patients for new and on-going concerns. Triage is optional but encouraged due to its efficiency. Please give consideration to which appointment best suits your concern.