Practice Overview

Parkbury House Surgery is a 500 square metre, Disability Discrimination Act (DDA) compliant Practice located in the town Centre of St Albans. It provides a range of primary health care services from its premises at St Peters Street, St Albans, Hertfordshire, AL1 3HD and Sandridge Surgery, 18 Hopkins Crescent, Sandridge, Hertfordshire, AL4 9DB.

The Practice is on a GMS contract and it is a teaching and training Practice. The Practice serves a population of approximately 20,000 and is growing. The Practice population is predominantly white British. The clinical team includes four male and five female GP partners, two male and three female salaried GPs, two nurse practitioners and seven female Practice nurses and two female healthcare assistants. The team is supported by a Practice Manager and other management, administration, reception and secretarial staff.

Parkbury House Surgery’s doors open from 8.30am to 6.30pm Monday to Friday.

There is extended opening until 7pm every Monday and Thursday and from 8am to 11.15am every Saturday.

Appointments at Parkbury House Surgery are approximately from 9am to 1pm and 4pm to 6.30pm daily.

Sandridge Surgery is open once each week from 2.30pm to 4pm alternating between a Tuesday and Friday.

An out of hours service for when the Practice is closed is provided by Herts Urgent Care.

Parkbury House Surgery is committed to ensure a better access to care through delivering an efficient and effective triage phone call service. The triage system is in addition to surgery appointments.

The triage phone call service is run daily by minimum of two duty doctors (AM and PM). The aim is to provide patients with a timely initial assessment of their needs in order to advice or to book an appropriate appointment with an appropriate doctor/nurse within the surgery or to refer them onto other services if needed (e.g., Minor Illness, A & E, Carer in Herts etc.) which will then be able to meet those needs.

The triage service offers Telephone Triage for all new concerns and Telephone Appointments with patients preferred doctor for convenient advice for on-going concerns, medication reviews, prescriptions and test results. This system ensures that patients can receive advice from the doctor on the day of their call and that doctor’s advice is never more than a few hours away.

Parkbury House surgery is committed to ensure proactive, personalised care to meet the needs of the older people in its population. The Practice is responsive to the needs of older people and offers home visits and urgent appointments for those with enhanced needs. Two dedicated community illness nurses are ensuring proactive regular visits to local nursing homes including homebound older people to ensure continuity of care.