St Peters Street, St Albans, Hertfordshire, AL1 3HD
The practice is currently closed. View our opening hours…
Tel No: 01727 851589 Email: parkburyhouse.info@nhs.net Out of Hours: 111
It is now no longer necessary for referrals for vasectomies to go through a GP. Instead, patients are able to self-refer for a vasectomy, by doing the following:
Following a pilot phase, Hertfordshire’s Neurodiversity Support Hub is being rolled out across Hertfordshire thanks to funding from both Hertfordshire County Council (HCC) and the NHS. The Hub has initially been funded until the end of March 2025 and ADD-Vance have been commissioned to run the Hub, which is open Monday–Friday 9am–1pm.
The Hub is staffed by experts with experience; they can answer any questions to do with Neurodiversity, however big or small, or just be a listening ear. Please note, no diagnosis is required to access the support and the helpline is open to parents, carers and professionals.
The Hub can be contacted by phone on 01727 833963, with an answerphone facility for out of hours, or by email at supporthub@add-vance.org
Like many practices, this surgery employs qualified junior doctors as part of their training and development. During this week’s industrial action, we might therefore be short-staffed at times. As a result, you might have to wait a little longer to see a doctor. We have other qualified staff who might be able to help you without having to see a doctor, such as the practice nurse or physiotherapist. Our reception team will help you get the right appointment. If you have an appointment, please attend unless explicitly told not to.
For urgent matters, you can use 111.nhs.uk or call 111. If it is life or limb-threatening, call 999. Local community pharmacies can help with minor health issues or concerns.
The surgery will be closed on Wednesday 8th Feb between 13:30 and 17:30 for staff training.
If you need to speak to an emergency doctor during this time please call 111.
All the healthcare staff working in general practice are facing a big increase in demand for their services, so your patience is really appreciated.
This message helps to explain to you the reasons for some of the recent changes you may have experienced at your local GP practice.
We are sorry to hear the experiences of people who are finding it difficult to get through on the telephone or who are unhappy with the types of appointment offered. If you need to see someone in person, you still can. We appreciate your patience during this difficult period.
Official data suggest that up to 1 in 50 people in England have COVID-19, so infection control remains a high priority especially in healthcare settings where there are sick and vulnerable people. To keep patients and staff safe we need to avoid crowded waiting rooms as well as to carry out cleaning between patient consultations and so it isn’t feasible for practices to see as many people in person as before the pandemic. If we can meet your needs by a telephone or video call this could be safer for you and others and can often be quicker and more convenient.
Rest assured that we are still arranging face to face appointments (often same day) whenever these are clinically required. Your GP team will make sure they arrange these types of appointments when needed. Your GP practice team is working hard to make sure that you get the same high standard of care whether you receive help on the phone, by a video call or in person.
With practices now doing more work over the phone, and due to the increase in the number of patients seeking help from their GP, including for vaccination queries (flu and covid), unfortunately some patients are finding it harder to get through and are facing long waits. We know this is frustrating and can be disruptive for you. We are sorry for this and are working hard to improve your experience when contacting your GP practice.
Please do continue trying to get through to the practice on the phone when you need to and continue to use alternative ways of contacting your practice, such as filling out a secure web form (e-consult) from your GP website.
The reception staff are trained to support you to get the right appointment for your needs and sometimes you might be asked to give information that you would prefer not to share with someone other than a doctor or health professional. It really does help to have this information in order to arrange the right appointment for you.
You may be offered an appointment with a different trained professional who works at the practice rather than a GP if this is the best person to help you. This might be a nurse, a pharmacist, a healthcare assistant or a physiotherapist.
We know that most of you will continue to treat your practice staff with courtesy and kindness. This is really important for all the staff at your practice and they appreciate it.
Thank you for your patience and support during these difficult times for everyone.
We have new positions available, please see our Vacancies page for more details.
We are recruiting! Please see our Vacancies page for details.
NHS England and NHS Improvement – East of England have been alerted to an issue whereby a patient appears to have been the victim of a scam relating to flu jabs.
The patient was contacted over the phone by a person purporting to be a GP working at their local GP practice and that, for a fee, the GP could attend their home to administer their flu jab. Unfortunately the patient gave out their bank account details and has sadly suffered a financial loss.
“If someone claiming to be from the NHS contacts you by phone and asks for a payment, please be aware they could be a criminal trying to trick you. Most NHS services are free at the point of use and NHS professionals are very unlikely to ask for fees such as prescription charges by phone. We advise you not to share bank account details or other financial information unless you are sure of who you are talking to.”
